Mr. Theodore August
- Manager
- User Support Services
Help Center
What We Do
帮助中心是课堂信息和帮助的单一联系点, desktop, network and telephone technologies. 帮助中心还为校园提供视听服务和支持.
Contact Information
- emailhelpdesk@basilinfracon.com
- local_phone(401) 456-8803
- placeGaige Hall
Office Hours
Help Center Hours:
Monday–Thursday: 7:30 am–10 pm
Friday: 7:30 am–5 pm
Saturday: 8 am–2 pm
Sunday: CLOSED
Walk-in Lab (Adams Library):
We follow the Adams Library hours of operation.
How to Request Assistance
请直接向信息服务帮助中心请求支持的硬件和软件的帮助. Using our self-service support portal, 你可以报告教室和桌面设备的问题, telephones, Internet connectivity, etc., or ask questions about technology on campus. You can submit a technology help request or visit the online knowledge base. To reach the Help Center directly you can call 401-456-8803 (on campus, Ext 8803) or email helpdesk@basilinfracon.com.
Staff
Mr. Jonathan J. Trafford-Seabra
- Senior Information Technologist
Mr. Michael Caine
- Technician Support Specialist I (UNIX/NETWORKS)
Laurie Proulx
- Technical Support Specialist II (DOS/MVS)
Jennifer M. Smith
- Assistant Business Management Officer
Mr. David E. Toms
- Director User Support Services
Frequently Asked Questions
有关用户支持服务帮助台提供的服务的一般问题的答案, software acquisitions, licensing, and troubleshooting, can be found here.
Windows pc应满足Windows 10操作系统的推荐要求. 苹果电脑应该满足运行OSX 10的最低要求.14 operating system.
计算机部件(如硬盘驱动器或光驱)的升级通常由Help Desk处理. 如果您正在寻找部件升级，请联系Ext的帮助台. 8803. 如果你正在寻找一台处理器更快的电脑, you must request an upgrade through your supervisor. 教师应向系主任提交一份要求升级的书面申请，系主任将把申请转交给院长. 员工可向单位主管或经理要求更换电脑, 谁将把他们的请求转交给相应的行政副总裁.
所有教职员工的Windows电脑都配有微软办公软件, antivirus software, Mozilla Firefox和一些浏览器插件，包括adobeacrobatreader. 苹果电脑也安装了微软的Office软件, antivirus software and several browser plug-ins. 其他软件可根据要求安装在Windows pc或mac上.
Rhode Island College students, faculty, 员工可以使用Microsoft 365，它为用户提供了包括Outlook在内的几个基于网络的应用程序, Calendar, Word, Excel, PowerPoint, OneDrive and more. RIC students, 教职员工还可以通过他们的Microsoft 365帐户免费下载最新的桌面版Microsoft Office (PC和Mac). For information about Microsoft 365, please visit Microsoft 365.
Windows
对受支持的Windows PC的最低要求如下:
- Windows 10
- Intel i3 or AMD Zen processor
- 4 GB of RAM
- 256 GB Hard Drive
注意:所有不符合运行Windows 10硬件要求的大学拥有的Windows机器将被淘汰，取而代之的是能够运行Windows 10的个人电脑.
Mac
The minimum requirements for a supported Macintosh are:
- OS X (10.14.x or Higher)
- Intel Base MAC processor
- 4 GB of RAM
- 256 GB Hard Drive
Note:所有不符合运行Mac OS X 10硬件要求的Macintosh电脑将被淘汰，取而代之的是能够运行Mac OS X 10的Mac电脑.14.
The Help Desk licenses, 安装和支持旨在满足校园社区基本应用需求的软件. Windows和Macintosh电脑的标准软件安装包括以下最新版本:
- Internet Explorer (Windows)
- Safari (Macs)
- Mozilla Firefox (Windows and Macs)
- Microsoft Office (Windows and Macs)
- Adobe Acrobat Reader (Windows and Macs)
- Anti-virus software (Windows)
只要有可能，这些应用程序就会自动更新. Other appropriately licensed, work-related, 应要求，帮助台将安装兼容的软件. 惠普尔102的校园步入式计算机实验室是访问专业软件应用程序的绝佳资源. 有关校园计算机实验室中可用的学术软件的信息, please see Technology Facilities on our Instructional Technology web page. (link to instructional technology.doc)
自许多软件应用包括校园学习管理系统，黑板9.1, are browser-based, 资讯服务部职员安装与Blackboard相容的浏览器. For a listing of Blackboard approved browsers please visit this webpage.
The Help Desk supports the following operating systems:
- Mac OS X 10.14 or Higher
- Microsoft Windows 10
Connections to MyRIC are browser-based. 有关MyRIC及其他网上服务的详情，请浏览网页 http://my.basilinfracon.com.
有关MyRIC的问题，请致电PeopleSoft帮助台(401)456-9873.
esball官方网和微软公司签署了一项校园协议，允许信息服务部门在校园的Windows和Macintosh电脑上运行最流行的微软产品，并向学生提供在家工作的许可, faculty and staff.
The media for MCSA is available at the RIC Bookstore. Please see Microsoft Campus Agreement for availability and pricing details.
The Help Desk supports network printing. USS将尝试修复过去7年内生产的网络打印机.
虽然我们为新的桌面和多功能打印机(如HP DeskJet和Officejet)提供安装服务, 我们不支持或维修台式和多功能打印机. 有关打印机维修的进一步信息，请致电x 8803服务台.
For equipment requests, please visit: IT Equipment Loaner Request for Faculty and Staff or IT Equipment Loaner Request for Students.